Due to the effects of COVID-19, shipping carriers have been experiencing delays and UPS has even suspended their delivery guarantee. Our team will do everything we can to ensure that we get orders shipped out ASAP, but we cannot make guarantees because of the shipping delays. To ensure that you receive your product before the Christmas holiday, we encourage you to order as soon as possible! For customers who select Flat Rate Shipping or USPS shipping, we recommend placing your order no later than Thursday, December 17th. Additional shipping options are available via UPS. Here are the recommended shipping deadlines for UPS shipping options: UPS Ground - Sunday, December 13; UPS 3-day Select - Thursday, December 17th; UPS 2nd Day Air - Sunday, December 20th; UPS Next Day Air - Monday, December 21st. A complete breakdown of recommended shipping deadlines is on our Cyber Week/ Holiday Information Page
In short, no. Custom orders generally take 7-10 days to process and ship, so please account for that additional time when placing your order. If, however, you find that you are in a time crunch and would like to order custom items, please contact us as soon as possible, and our team will do everything we can to accommodate your request and get your order shipped to you as soon as possible.
No, there is no extended policy in place for the holidays, but our current policy allows for any returns or exchanges for any reason within 60 days contingent that the product is in its original, unused condition with tags, labels, and FitLocks (if applicable) attached and in its original packaging. We believe that this 60-day period will cover most, if not all, holiday purchases over the course of our holiday sales through the end of the holiday season.
Our showroom, offices, and warehouses will be closed the weekend of Thanksgiving (11/26-11/29), the weekend of Christmas (12/24-12/27), and the weekend of New Years (1/1-1/3). We will be open on New Year's Eve Day from 9:00am - 1:00pm. Our office, showroom, and warehouse hours will remain the same outside of those dates. We will be open Monday-Friday 9:00am -5:00pm.
We'll make our holiday specials available later this month, but for now, you can take a look at our Holiday Information Page and Holiday Gift Guide for a sneak peak at what products will be on special and what sort of sales you can anticipate.
Our staff wears a mask in the showroom, no matter what. We assist customers with sizing and fitting to the extent of what the customer is most comfortable with. Additionally, our store is sanitized at the end of every work day. If you have further questions about COVID protocol or are interested in coordinating a pick up order to avoid in-store shopping, please give us a call at 262-244-0442 and we are happy to accommodate you!
Our offices are open Monday through Friday from 9:00 am to 5:00 pm CST. During those hours, you can contact us via phone at 888-369-7946, you can email us at firstname.lastname@example.org, you can text us at 608-979-7709, or you can submit a contact form here. You can email us, text us, or leave us a voicemail after hours but please do not expect a response until our office reopens at 9:00 am on the next business day.
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